Find out approaches of enhancing CRM with the Unified Communication (UC) and voice capabilities of telecoms operators. … Read More
Learn how prioritising automation and short timers can maximize customer satisfaction and drive revenue growth in telecommunications services … Read More
Find out why flexible service platforms are important for telecom providers and how to stay ahead of the competition … Read More
Find out the difference between Microsoft Operator Connect and Direct Routing and their implementation models. … Read More
Learn about Session Routing Engines and multi-cloud, multi-vendor enterprise VoIP to revolutionise your network management. … Read More
Learn how the telecommunications industry leverages Artificial Intelligence to benefit network, security, customer service and experience. … Read More
Find out why Service Providers should focus on automation and short-timers to deliver better customer experience in the UC space. … Read More
By combining a fixed voice number with a Unified Communications solution such as Microsoft Teams, Cisco BroadWorks can significantly improve the relationship between an Enterprise and its customers. It allows an Enterprise to reach out to the same customer employee
The rapid evolution of communication technology has revolutionised the way telecoms operators provide their services. One of the most critical components of today’s communication networks is the Session Border Controller (SBC). As a vital part of modern telecoms infrastructure, SBCs
In our previous blog post, we discussed the advantages and disadvantages of two scenarios for launching a new unified communications service. While both Scenario 1 and Scenario 2 have their merits, there is a third scenario to consider: working together
